Return Policy

At Furry Friends, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 7-day return policy under the following conditions:


Eligibility for Returns

  1. Timeframe : Items must be returned within 7 days of the delivery date.
  2. Condition : All returned items must be in their original condition, unused, and in their original packaging.
  3. Proof of Purchase : A valid receipt or order confirmation is required for all returns.
  4. Exclusions : The following items are non-returnable :
    • Customized or personalized products.
      Change Of Mind
    • Opened food, treats, or supplements.
    • Live animals or perishable goods.

Return Process

  1. Contact Us : Email us at cs.furryfriend@gmail.com or call us at +1 (406) 559-9505 to initiate a return. Provide your order number and reason for the return.
  2. Approval : Once your return request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions for shipping the item back.
  3. Shipping : Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item shipped or defective product).
  4. Refund : Upon receiving and inspecting the returned item, we will process your refund within 5-7 business days . Refunds will be issued to the original payment method.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at cs.furryfriend@gmail.com or +1 (406) 559-9505 . We will arrange for a replacement or refund at no additional cost to you.